Guide to "Restrictions" Section

Quality content that adheres to the TikTok Shop policies and guidelines is key to boosting your growth on the TikTok Shop platform. As such, we believe that leveraging multiple channels to help you learn more about our guidelines improves the overall quality of your content, increases your followers and generates greater enjoyment for your viewers.

What is the "Restrictions" Section on TikTok Shop?

Restrictions is a section under your LIVE summary page which summarizes the violation(s) you have accumulated after your LIVE has ended, if any. We want to use the most optimal time after your LIVE has just ended and your memory is still fresh to remind you of any policy violations your LIVE may have incurred and direct you to the relevant policy articles to learn more. By helping you to better understand the reason(s) behind your violation(s), we hope to reduce your chances of re-violation in the future, and have a smoother LIVE. Details you can find in this section include:
  • Total number of violations
  • Number of policies violated
  • Violation point(s) allocated
  • Detailed violation records

How do I navigate the "Restrictions" (TikTok Shop) Page?

On App

Step 1: Go LIVE and after your LIVE has ended, you will be able to see a summary page where you can find all the important statistics about this LIVE. Step 2: Click on "Restrictions" to find detailed information about your violation(s), if any.Please note that the "TikTok Shop" tab on the upper right corner, which summarizes all your TikTok Shop violation(s), will be displayed by default if this LIVE is an e-commerce LIVE. You may also click "General" in the upper left corner to view your TikTok Community Guidelines violation(s), if any.image.pngimage.png

How can "Restrictions" (TikTok Shop) help me as a creator?

There will be three main sections under TikTok Shop "Restrictions":
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  1. The number of policies violated
  • By clicking the number of policies violated, you will be able to view the official policy explanation for each policy that you have violated.
  1. The total violation point(s) assigned
  • By clicking the violation point(s) assigned, you will be able to view your account health status on your Account Standing page and track any violations associated with your TikTok Shop account.
  1. Violation(s) in this live
  • By clicking on the specific violation, you will be directed to the corresponding policy article to understand why you got the violation.
  • This is also where you can appeal your violation(s).
For more detailed instruction, you may refer to the "Account Standing" educational article.