Refurbished/Second-hand Product Listing Guidelines

When listing refurbished or second-hand products, you are required to follow certain criteria.
Refurbished/second-hand products are classified as "Invite-only" products which refer to specific products that sellers can only sell if they have been onboarded through an "invite-only" process. This involves submitting relevant required documentation through the Seller Center.
For more information about the application process, please refer to "How to apply to be an "Invite-only" Seller".
Note: Underwear, swimwear and lingerie may not be sold as secondhand products.

Product title

For all second-hand/refurbished items it must start with '(secondhand)', '(pre-owned)', '(refurbished)' or '(preloved)'. For example, a secondhand mobile phone can be titled "(USED) Mobile Phone ".

Product attributes

Product attributes of refurbished or second-hand mobile phones, laptops and tablets must be filled.

Warranty type

Warranty types include 'international warranty', 'manufacturer warranty', 'supplier warranty' or 'no warranty'. This information can guide customers in determining the appropriate point of contact for addressing warranty-related inquiries and managing their expectations accordingly.

Warranty Duration

The duration of a warranty sets expectations for how long the product is eligible for repairs or replacements. It is your responsibility to choose the appropriate warranty duration for the product being offered. This helps both sellers and customers to manage their expectations regarding the extent of protection provided.

'What's In The Box'

This section of the description typically lists everything that comes with the product, such as accessories, cables, manuals, or any additional items that are packaged together. It helps customers understand exactly what they will receive when they make the purchase.

Product Condition

The purpose of the "Product Condition" requirement is to provide more clarity on the secondhand product's quality and condition for customers, so they can properly assess if they want to buy it. Please take reference from criteria below when selecting your Product Condition.

Product description

Product specification

Product specifications provide customers with detailed information about the product, allowing them to make a more informed purchase. Please provide the following information where applicable.

Physical condition

You must provide a detailed description of the product's physical condition, emphasizing any imperfections like scratches, dents, or cracks on any part of the item. It is advised that sellers include images of the affected areas.
Example:

• Dent: Laptop corners are slightly dented
• Scratches: Minor scratches on the top right of the screen
• Cracks: No chips or cracks on the screen

Image & Videos

Uploaded product images and videos need to be an authentic reflection of what customers will receive once a purchase is made. Please follow the requirements set out here.

What happens if I breach these guidelines?

If you are found to violate these guidelines, you may have enforcement actions taken against your account. You should note that repeated offenses will result in more significant penalties.
Please see our Violation Reasons, Points & Enforcement Actions for Sellers article and Seller Terms of Service for more information. If you think an enforcement action has been taken against you in error, please raise an appeal via the Seller Center. Please read our Seller Appeal Guidelines article for more information.
Please click here to read our TikTok Shop Product Listing Guidelines.