Transaction Fee

03/13/2026

Applies to:Singapore

*Important update: Starting from 00:00, 1st April, 2026, Singapore time (GMT+8), the platform adjusts the calculation base of the Transaction Fee. The transaction fee rate remains unchanged at 3.27%.

What is Transaction Fee?

After an order is successfully delivered to buyers, TikTok Shop will automatically deduct a fee from the final payout settlement. This amount is the Transaction Fee, and is charged to all sellers for processing successful orders in TikTok Shop.

The Transaction Fee rate (GST inclusive) is:

Before 00:00, 1st of October, 2025: 2.18%
From 00:00, 1st of October, 2025: 3.27%

How is the Transaction Fee calculated?

Formula

Before 00:00, 1st April, 2026, Singapore time (GMT+8): Transaction Fee = (Customer Payment - Customer Order Refund) * Fee rate
From 00:00, 1st April, 2026, Singapore time (GMT+8): Transaction Fee = ((Customer Payment - Customer Order Refund)+ (Platform Discount - Platform Discount Refund))* Fee rate

Example 1:

Item: Grey Shoe Original Price: S$ 1,000.00 Seller Discount: S$ 50.00 Item Price after Seller Discount: S$ 950.00 Customer Shipping Fee: S$ 60.00
Item Price	S$ 1,000.00
(-) Seller Discount	S$ 50.00
Subtotal after Seller Discount	S$ 950.00
(+) Customer Shipping Fee	S$ 60.00
Customer Payment	S$ 1,010.00

*() Transaction Fee Rate**	3.27%
Transaction Fee	S$ 33.027 (GST inclusive)

Example 2: Order with refund

Item: Grey Shoe Original Price: S$ 1,000.00 Seller Discount: S$ 50.00 Item Price after Seller Discount: S$ 950.00 Customer Shipping Fee: S$ 60.00 Buyer bought 1 x Grey Shoe. Buyer successfully requested a partial refund of S$ 400.00 from seller
Item Price	S$ 1,000.00
(-) Seller Discount	S$ 50.00
Subtotal after Seller Discount	S$ 950.00
(+) Customer Shipping Fee	S$ 60.00
Customer Payment	S$ 1,010.00
(-) Customer Order Refund	S$ 400.00

*() Transaction Fee Rate**	3.27%
Transaction Fee*	S$ 19.947 (GST inclusive)

FAQs

Who will be charged the Transaction Fee?

All TikTok Shop sellers on TikTok Shop platform in Singapore.

How will I be charged the Transaction Fee?

The Transaction Fee charges will be deducted directly from the order settlement. Only paid orders that have been successfully delivered to and accepted by the buyer are considered valid. Cancelled or fully returned or refunded orders are not considered valid orders.

Where can I check the details of the Transaction Fee amount charged for my order?

For orders that have yet to be settled, you may see their Transaction Fee in TikTok Shop Seller Center -> Finance -> Transactions -> To settle -> View Details

Note: The above screenshots are just for reference. Actual interface display, amount and rates might be different.

For orders that have been settled, you may see their Transaction Fee in TikTok Shop Seller Center -> Finance -> Withdrawals -> Settled > View Details

Note: The above screenshots are just for reference. Actual interface display, amount and rates might be different.

What will the refund process look like?

If the entire order is returned, the full transaction fee will be refunded to the seller. If part of the order is refunded, the transaction fee charged on the refunded item (s) will be refunded to the seller.

Since this is a chargeable fee, will I receive an invoice describing the full Transaction Fee amount TikTok Shop has charged me for the month?

Yes, you will receive an invoice the following month for the previous month's billing period. You may visit Finance -> Invoice Center -> Platform Service Fee to download the invoice.

Note: The above screenshots are just for reference. Actual interface display, amount and rates might be different.

What should I do if I have some inquiries in regards to the Transaction Fee?

You may reach out to our support team in TikTok Shop Seller Center -> Help Center.
Or you may also file an inquiry ticket at 'Ticket log' or please feel free to reach out and speak to our support representative via 'Online Support'

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